Orders must be scheduled for pickup, delivery, or an approved third-party drop-off location at the time of purchase. Please ensure all contact and location details are accurate to avoid delays.
For local pickup, customers will be contacted to arrange a mutually agreed-upon time and location. For deliveries and third-party drop-offs, additional coordination or fees may apply depending on distance and order size.
By placing an order, you acknowledge and agree to this policy.
We do not accept returns, refunds, or exchanges once an order has been placed and processed. Each item is individually crafted, and natural variations in wood grain, color, and texture are to be expected and are not considered defects.
If your item arrives damaged or defective due to shipping, you must contact us within 3 days of delivery with photos of the packaging and product. We will review the issue and, at our sole discretion, may offer a replacement or repair.
Please ensure all order details, including customization requests and shipping information, are correct before completing your purchase.
By placing an order, you agree to this policy.
Have questions? We’ve got answers. Below are some of the most common questions about our handcrafted wood products, including customization, production time, delivery options, and our policies. If you don’t see what you’re looking for, feel free to contact us—we’re happy to help.
Yes, all of our products are handcrafted from real wood. Because of this, each piece is unique and may have natural variations in grain, color, and texture.
In many cases, yes. We offer customization options depending on the product. Please contact us before placing your order to discuss your specific request and availability.
Production times vary based on the size and complexity of the item. Since each piece is made to order, please allow additional time for crafting before delivery or pickup. Estimated timelines will be provided when possible.
No, all sales are final due to the handmade and custom nature of our products. However, if your item arrives damaged, please contact us within 3 days of delivery with photos so we can review the issue.
We currently offer local pickup, delivery, or third-party drop-off options only. We do not have a retail storefront or offer in-store shopping at this time.